(Original and Custom Artworks)

*For Fine Art Print policies scroll up*

Shipping

Please allow up to 10 business days (not including weekends or holidays) for original artworks to be processed and prepared for dispatch - as we want to make sure everything is perfect!

Liz packages most artworks herself (or with the help of her lovely mother), meaning it is her full priority to ensure her artwork arrives as safely as possible to its new home. We strive to ship orders as quickly as possible, and take every precaution to make sure the artwork is fully protected during transit.

Once dispatched, an automated email is delivered to the email you provided at checkout and you’ll then have access to tracking information. Unfortunately, we are unable to promise precise arrival dates and thank you for your patience! We apologise for any inconvenience but, please be mindful that any shipping delays that may occur are out of our control and we are unable to speed up the shipping process for you.

Liz M Clarke is not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout.

If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee correct delivery. We are unable to change the address once it has dispatched from the studio or from our printing partners. Please contact us through the contact page or via email as soon as possible.

Environmental policy

While it is currently almost impossible to be completely plastic free, we try to reuse and recycle as many packaging materials as we can and as we move forward, we are always looking to implement more environmentally friendly alternatives to use within our packaging.

Returns and Refunds

If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting - we will do everything we can to make it right. We do our best to offer colour accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can evaluate the issue and make it right. In the unlikely event of receiving a damaged artwork, please contact us with pictures of the damage.

Please note that if the shipping address you put in your order is incorrect you will either need to go to that address to receive it or order again at your cost. Orders with the wrong address will not be issued refunds or replacements. 

​Exceptions/Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as commissions) or original artworks, however if anything out of the ordinary was to happen during delivery or if you have an issue with your order, then you can get in contact here to discuss what I can do for you and if the artwork can be returned for a refund.
Refunds may be offered at my discretion depending on the circumstances.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, or for any questions about returns, you can contact us here.
If your return is accepted, we will send instructions on how and where to send your package. Return shipping will not be covered by the business and charged to the customer. Once a return is received and found without damage your refund will be issued. Items sent back to us without first requesting a return will not be accepted.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Duties and taxes
My studio is located and operated in the U.K and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece or original artworks.

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. 
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).

Items are declared at purchase value for exporting and under no circumstance will documents be falsified.

Want to know about shipping and returns for fine art print orders?

Find that information above.

Got another question?

Please contact me here with any other questions.